Terms of Service

These Terms form an agreement between Vordian and the business, organization, or sole trader you identify during signup or checkout (“Customer”). You confirm that you are at least 18, are using the service in the course of business, and have authority to bind the Customer. The service is not offered for personal, household, or consumer use.

By creating an account, using Google account signup, connecting a source, or using the service after these Terms are displayed, you accept these Terms, the Privacy Policy, and the Data Processing Terms.

Provide accurate account information, protect credentials, use multi-factor authentication where offered, and notify us promptly of suspected compromise. Workspace owners control membership, approved sources, billing, and privacy requests. You are responsible for every authorized user and for removing access when it is no longer needed. Do not bypass authentication, tenancy, billing, source-approval, audit, abuse-control, or data-retention safeguards.

Vordian reads customer-approved sources and can store, normalize, index, search, summarize, and present evidence for coaching operations. Features may be labelled beta, preview, assisted, setup needed, or unavailable. You must review outputs before relying on them and may use the service only for lawful internal business purposes.

You must not use Vordian to make fully automated decisions with legal or similarly significant effects, provide emergency services, diagnose or treat a condition, prescribe training, nutrition, or medication, unlawfully monitor a person, develop a competing model from service outputs, probe another workspace, introduce malicious code, overload the service, or violate a provider's terms.

Customer retains its rights in data it submits or connects and gives Vordian a worldwide, non-exclusive licence to host, copy, transform, transmit, and otherwise process that data only to provide, secure, support, and comply with law for the service. Customer instructs Vordian to use the subprocessors listed on the Subprocessors page under the Data Processing Terms.

Customer is responsible for the accuracy, legality, minimization, and provenance of Customer data. Before connecting client data, Customer must give required privacy information, establish a lawful basis and any special-category condition, obtain any required consent, and be able to honour access, correction, objection, portability, and erasure rights. Do not connect data about anyone under 18.

Google account authentication is separate from the Google Sheets source connection. Google grants per-file access to spreadsheets Customer adds with Google Picker. Google permits editing added files; Vordian only reads them and imports only approved worksheets. New workbooks must be added explicitly. Customer authorizes Vordian to store imported records and to send relevant bounded extracts to OpenAI for enabled workbook interpretation, extraction, embedding, and coach-visible features after in-product connection consent. Google Workspace data is not used for advertising or to train or improve generalized AI models.

AI and deterministic outputs can be incomplete or wrong. They are evidence-review aids, not facts about a client until Customer verifies them. Vordian does not replace professional judgment, give medical advice, diagnose, treat, prescribe, or support emergencies. Customer remains responsible for all coaching, training, nutrition, communication, billing, and client-safety decisions.

The public self-service service is not a HIPAA-enabled service and no Business Associate Agreement is included. Customer must not submit protected health information subject to HIPAA, records for which Vordian would be a vendor of personal health records or related entity under the FTC Health Breach Notification Rule, or other regulated medical records unless Vordian has agreed in writing to the required safeguards and contract before upload.

The plan, currency, price, trial period, taxes, and billing frequency shown at checkout or in Billing form part of the order. A trial ends when its displayed period expires. Paid subscriptions renew for the same billing period until cancelled. Customer authorizes Stripe to charge the selected payment method and is responsible for applicable taxes, excluding taxes on Vordian's income.

Customer can cancel through the Billing Portal; cancellation takes effect at the end of the paid period unless the product states otherwise. Fees already paid are non-refundable except where the order says otherwise or law requires a refund. Failed or overdue payment can cause a grace period, feature restriction, or suspension. Stripe's own terms apply to its payment surface.

Vordian and its licensors own the service, software, design, documentation, prompts, schemas, workflows, and aggregate know-how. Subject to these Terms and payment, Customer receives a limited, non-exclusive, non-transferable right to use the service during the subscription. To the extent permitted by law, Customer owns outputs generated specifically for its workspace, subject to rights in the underlying service and third-party materials. Feedback may be used without restriction, but Vordian will not publish Customer data as feedback without permission.

Each party will protect the other's non-public business information with reasonable care and use it only for this agreement, except where disclosure is required by law. Vordian maintains administrative, technical, and organizational safeguards described in the Data Processing Terms. Customer must use supported security controls and must not send credentials or unnecessary client content to support.

We aim to operate a reliable service but do not promise uninterrupted or error-free access. We may change, add, remove, or limit features to improve safety, comply with law or provider terms, address abuse, or maintain the service. We will give reasonable notice of a material adverse change where practicable. Preview features may change or end without notice and should not be used as the sole basis for critical decisions.

We may suspend access immediately for a security risk, unlawful use, material breach, provider restriction, or overdue payment, and will try to limit suspension to the affected account or feature. Either party may terminate for an uncured material breach after reasonable notice. Customer may terminate by cancelling and requesting account closure. Terms intended to survive—including payment, ownership, confidentiality, liability, and data-processing duties—continue.

Disconnecting a source stops new reads but does not erase previously imported records. On termination, email privacy@vordian.app for a portable copy or verified deletion. Deletion remains subject to legal, security, audit, and backup exceptions described in the Privacy Policy.

Each party warrants that it has authority to enter this agreement. Except as expressly stated and to the maximum extent permitted by law, the service and outputs are provided “as is” and “as available”; all implied warranties, including satisfactory quality, fitness for a particular purpose, and non-infringement, are excluded.

Neither party is liable for indirect, incidental, special, consequential, or punitive loss, or for lost profit, revenue, goodwill, or anticipated savings. Each party's total aggregate liability arising from the service is limited to fees Customer paid or owed for the service during the 12 months before the event giving rise to the claim. These exclusions and limits do not apply where law prohibits them, including fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or liability that cannot lawfully be limited.

These Terms and non-contractual disputes are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that either party may seek urgent injunctive relief in any competent court. Notices to Vordian must be sent to support@vordian.app. We may notify Customer through the service or its account email.

Customer may not assign this agreement without consent, except with a sale of substantially all relevant business assets. Vordian may assign it as part of a reorganization or sale. Neither party is responsible for delay caused by events beyond reasonable control. Failure to enforce a term is not a waiver. If a term is unenforceable, the rest remains effective. These Terms, the order, Privacy Policy, and Data Processing Terms are the entire agreement about the service and replace prior discussions on that subject.